Scope and order documents
This policy applies to products sold by Edge Electronics, Inc. unless an accepted quotation, order acknowledgment, written agreement, or manufacturer term states otherwise. The transaction-specific document controls if it conflicts with this policy or the Terms of Use.
Order acceptance
The Site does not operate an online checkout and does not accept orders. Sending a quote request, purchase order, or other message does not by itself create an accepted order. Edge will confirm acceptance, products, quantities, pricing, estimated timing, shipping arrangements, and other applicable terms in writing.
Availability and lead times can change before acceptance and can also be affected by allocation, manufacturer schedules, transportation, export review, or events outside Edge's reasonable control. Dates are estimates unless Edge expressly agrees in writing that a date is guaranteed.
Shipping methods and charges
The carrier, service level, freight terms, and shipping charges will be stated or confirmed in the quotation or order acknowledgment. Customers may ask to use their own carrier account. If Edge prepays freight, the applicable charge may be included on the invoice or handled as stated in the order documents.
Products may ship from Edge's Bohemia, New York facility, a manufacturer, or another approved fulfillment location. Split or partial shipments may be used when agreed or when necessary to fulfill an accepted order, subject to the applicable order terms.
Expedited requests
Contact Edge before relying on an expedited shipping request. We will confirm whether the order has been accepted, whether the product is available, and whether the requested carrier and service level can be met. Call 800.647.3343 for time-sensitive orders.
International orders
International orders are handled through an Edge representative and are not placed through the Site. Shipping terms, importer responsibilities, duties, taxes, documentation, and export requirements will be addressed in the applicable quotation or order documents. All orders remain subject to applicable trade, sanctions, export-control, and import laws.
Inspection, shortages, and transit damage
Shortages and shipping damage
Inspect each shipment promptly. Unless a written order term provides a different period, notify Edge in writing within ten (10) calendar days after receipt of any visible shortage, shipping error, or transit damage.
Concealed defects
Notify Edge promptly after discovery of any concealed defect or other product issue, subject to the applicable order terms and manufacturer warranty.
Information to include
Include the order or invoice number, part number, quantity, lot or date-code information when available, and photographs or other documentation that will help evaluate the claim.
Packaging to retain
Keep the product, labels, packing materials, and shipping container until Edge provides instructions. Transit damage may also require notice to the carrier. Failure to provide timely notice or preserve the shipment may affect the ability to obtain a carrier or manufacturer remedy.
Return authorization
No product may be returned without a Return Material Authorization (RMA) issued by Edge. Contact Edge before shipping anything back. Issuing an RMA allows the return to be evaluated and does not by itself guarantee credit, replacement, or warranty coverage.
Return eligibility depends on the reason for return, product condition, manufacturer requirements, and the written terms of the order. Products identified in a quote or order acknowledgment as non-cancelable and non-returnable remain subject to that restriction.
Returns must follow the RMA instructions, include the RMA number, and use the original or otherwise approved protective packaging. Electrostatic-sensitive products must be handled and returned in appropriate electrostatic-discharge protective packaging. Unauthorized, incomplete, altered, damaged, or improperly packaged returns may be refused.
Manufacturer warranties
Warranty coverage is subject to the applicable manufacturer's warranty and the written terms of the order. Edge will assist with an eligible warranty claim or return, but does not expand a manufacturer's warranty unless Edge expressly agrees to do so in writing.
Refunds, credits, and replacements
After an authorized return is received and evaluated, Edge will communicate the available remedy. Depending on the circumstances and applicable terms, that may be replacement, repair, credit, refund, or another manufacturer-approved resolution. Restocking, testing, freight, or other charges apply only when stated in the applicable order terms or agreed during the RMA process.
Contact us
Call 800.647.3343 or contact Edge about an order, shipment, or return.